My phone says it’s NOT ACTIVATED?

You need to use an active sim card (from the original carrier) to activate or get the last owner billing zip code & last 4 of social. Please DON’T confuse UNLOCKING with Activating it. They are not the same thing. 

I received the message "activated" or "unlocked" but when I plug it into iTunes, nothing happens.

Try reconnecting to iTunes, perform a back-up and then restore your phone.

Phone is Jailbroken and will not allow me to do a restore.

  1. Open iTunes and connect the iPhone to your computer.
  2. If you have important information on your iPhone, create a Back Up by clicking on the “Back-up now” button. Then proceed to step 3.
  3. Press and hold the Home button and the Sleep/Wake button at the same time.

  4. After exactly 10 seconds release the Sleep/Wake button.
  5. Continue holding the home button until iTunes pops up a message telling you that it has detected an iPhone in recovery mode.
  6. Now you can do a restore on your iPhone.

* Note: It may take a few attempts. Hold down both buttons then release the Home button just before I think the Apple logo would appear. If you are still holding both buttons down and you see the Apple logo you are holding them down for too long!


Method 2 for Unlocking iPhone

1. Get a SIM card from any GSM carrier (different from the original carrier) and insert it into your iPhone.

(Note: iPhone 4 and 4S must be a 128k MicroSim Card to be recognize in the iPhone)

2. Plug your iPhone along with the new SIM card into your computer.

(Note: Your iTunes must be updated to the latest version)

3. Wait a few seconds for your iPhone to be recognized in iTunes and iTunes will attempt to activate your iPhone.    

4. A message will pop up in the iTunes screen as “Invalid SIM card No Sim supported”, or a blank screen.

5. Now, simply unplug your iPhone and insert an AT&T (or the phone’s original provider) Sim card into your phone.

6. Plug your iPhone along with the provider’sSim card into the computer again and iTunes will attempt to activate your iPhone through the Apple Server.

7. Once this stage has completed, you should see a screen that displays “Congratulations, your iPhone has been unlocked!”

8. From here you have completed the factory iPhone unlock activation and you are ready to insert your other GSM carrier’s Sim Card.

9. Signal should show and your iPhone has been unlocked and ready to use!

Method 3

In certain circumstances the above instructions does not work to activate your unlock, follow the next instructions to activate your unlock using the restore method: 

1. Make sure your iPhone’s Sim Card tray is empty. (If you have an INVALID SIM Card inserted in your iPhone, you won’t be able to access iTunes to restore.)

2. Plug your iPhone into your computer and wait until your iPhone is fully recognized in iTunes.

(Please make sure your iTunes is updated to the latest version).

3. Click the “Restore” button and proceed with the backup and terms and agreement acceptance.

4. Once the restore process has started, insert your new SIM Card (from a GSM carrier) into your iPhone.

5. Wait for the restore process to complete and iPhone to reboot.

6. Once your iPhone has rebooted, iTunes will activate your iPhone using your new SIM Card

7. You should see a message displayed in iTunes, “Congratulations, your iPhone has been unlocked!”

8. From here you are done, you should start receiving signal from your new carrier.

9. Your iPhone is now factory unlocked permanently and you can update freely in the future for newer iOS updates.

NOTE: This is the only "lifetime" unlock solution for Apple iPhone as the IMEI is registered as "Unlocked" in Apple database. Your phone will always be unlocked even after each new update of your phone firmware!

Also, at times the checker might be down and show SIM LOCKED: Please ignore this. If we state the phone is unlocked, it’s definitely unlocked. Most ONLINE CHECKERS are wrong since APPLE keeps making minor changes daily and it throws off checker.


Why is my iPhone locked?

When you purchase a cell phone it is often offered at a discounted price by the cellular network. In return for this generosity they "lock" your Apple iPhone to their network, so that you can only use their network for making and receiving calls. This means that you cannot use the SIM card of another network, and if you try to do so the phone will display "Phone Restricted", “Contact Service Provider”, “Enter Unlock Code” or a similar message. Unlocking the phone removes this lock, allowing you to use your Apple iPhone on any GSM wireless network anywhere in the world.

Why should I unlock my Apple iPhone?

  1. Save a fortune abroad, by using cheap local SIM cards rather than expensive roaming tariffs.
  2. Carriers usually subsidize the cost of the phone, by unlocking it you are increasing the resale value of your iPhone by up to 300%.
  3. Use your work and personal SIM card in your unlocked iPhone no need to carry two phones again.
  4. Get the best value tariffs by swapping SIM cards to take advantage of the latest offers.
  5. It’s fast and easy.
  6. No need of opening your iPhone and risk damaging your phone.
  7. Very easy, no technical experience necessary.
  8. No complicated software or hardware just enters code, and your iPhone is PERMANENTLY unlocked.
  9. It’s safe and does not void Apple iPhone’s warranty.
  10. Unlocking is a one-time event. It works for the life of your Apple iPhone.

Will my phone relock ever?

No, this is a permanent unlock.

How Safe is it and is it guaranteed to Work?

Removing the network restriction on your iPhone is safe and fast. There is absolutely no risk of damaging your iPhone or void warranty. We guarantee it to work or your money back.

Is cell phone unlocking legal?

Yes it’s legal. On November 26, 2006, the U.S. Copyright Office ruled that consumers can legally unlock their cell phones in order to use them with rival carriers. Some times you might be able to ask your network to provide you with an unlock code. However, they will only do this for free if you have completed your contract. Obviously most networks don't want you moving away from their network so they will often charge extortionate rates to unlock your iPhone and you can also be made to wait up to 3 weeks to receive your unlock.

Can you unlock the IPHONE 7 yet?

Yes, we can. 

Can I update to IOS 11?

Yes, it does not affect anything. Please make sure your phone is the most updated version when restoring

Does iTunes Version matter?

Not really.  Most times you won't need to use iTunes.  If our support team guides you through our other methods which use iTunes then yes, it matters. Make sure your iTunes is updated to the MOST current version.

Does iOS Version matter?

Yes, it matters. Make sure your iPhone is updated to the MOST current iOS version.

How can I tell my iPhone is unlocked for sure?

Usually after restoring your phone, you will receive an alert that your phone is unlocked.  Another way is by inserting a non-supported SIM card (from a GSM network) and try to make a call.  iTunes will not always show you a message to let you know  the phone is unlocked, so testing it with a foreign sim is a good way to know.

Will I have to unlock my Apple iPhone every time I change SIM Card?

No, even if you upgrade the software (flash) or hard reset your Apple iPhone, it remains permanently unlocked, no matter what you do to it.

What is a SIM Card?

A SIM card or Subscriber Identity Module is a portable memory chip used in GSM phones. The SIM Card allows users to change phones by simply removing the SIM Card from one cell phone and inserting it into another. The SIM holds personal identity information, cell phone number, phone book, text messages and other data. 

How does the remote unlocking work?

Upon successful order submission, we will process your Apple iPhone's unique IMEI number and email back an unlock code.

What is the IMEI?

The International Mobile Equipment Identity or IMEI is a 15-digit serial number unique to every GSM cell phone. We generate the unlocking code from the IMEI, this is called remote unlocking. 

How to get the IMEI#?

Enter *#06# into your phone to retrieve the unique 15 digit IMEI number. It can also be found printed on the back of the phone underneath the battery.

Is cable and software required?

No software or cable is required at all.




Make sure the iPhone is updated to the current version for your model

Make sure iTunes is updated to the current version.

Make sure the phone is not jailbroken. You will have the remove the jailbreak (lower baseband). You can Youtube how to do this.

Also try doing this process again on another computer. Sometimes this helps the issue too. Also try turning on/off the Airplane Mode, remove/insert SIM, plug/unplug from computer, connect/disconnect iTunes.

If the phone is reported STOLEN/LOST it will not work on USA GSM. It will ONLY work outside the US.

If the phone is NOT ACTIVATED, it will not work. You will need to activate it by using an active AT&T USA sim card through iTunes.

The phone will not work on Sprint/Verizon/Net10/Straighttalk

If your phone is not unlocking or getting signal, you can perform the backup/restore once again. It might take up to 3 times to get it provisioned and unlocked.  You can also try to restore on another computer.

Other brands

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