What you need to know about this service:
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T-Mobile phones are unlocked using the "Device Unlock" app. An unlock code is no longer necessary. More Info
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It's permanent! No relocking after software updates.
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Once unlocked, you will be able to use your phone with any GSM SIM card worldwide.
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Unlocked phones will not support CDMA SIM card such as Sprint, Tracfone and Verizon.
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If your phone needs an unlock code, contact us at {support_email} or press help if you have any questions.
Please note:
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To prevent people from unlocking their phones, T-Mobile is relocking phones before our clients get the chance to unlock their phones. This means that if you take too long to follow our instructions, T-Mobile might have locked your phone again. To prevent this from happening, we suggest paying any outstanding balance and performing the instructions we send via email as soon as your order is completed. You can also add your phone number to be notified by text message in order to unlock your device promptly. Please press help if you have any questions or reach us at {support_email}.
For additional information, please check these links:
